Administrative/Research Assistant at a University (Medical) in Framingham

Our University (Medical) client in Framingham is looking for an Administrative/Research Assistant with strong interpersonal and organizational skills, as well as Spanish proficiency. This is a contract role. This full-time position will be partially remote and partially onsite. Immediate availability to interview and to begin working is needed. 

Responsibilities include (but are not limited to):

• Serve as point of contact for all research touchpoints for Spanish speaking research participants 
• Provide translations for the research participants, including administering consent and collecting tracking information
• Facilitate heavy amounts of phone and video conferencing with research participants
• Provide administrative and project support, including email distribution as needed and  handling incoming and outgoing mail, and distribute to the appropriate staff
• Perform delegated tasks and procedures involving human subjects in support of research protocols
• Provide information by answering questions and requests over phone, email, and in person
• Perform routine administrative duties including typing, filing, and faxing
• Additional duties as needed.

Qualifications:

• Spanish proficiency required
• Strong proficiency in Microsoft Suite, Word, Excel, and Outlook
• Ability to communicate well, verbally, through email, over the phone, and through video calls 
• Excellent analytical and interpersonal abilities
• Ability to learn new tasks, skills, and software applications quickly
• The ability to handle large amounts of inbound and outbound calls in a timely manner
• B.A./B.S. (any field) or 1-3 years of customer services (or research study working experience)