Benefits and Office Assistant for a Union in Boston (Bilingual: English/Spanish)

Our Union client in Boston is looking for a bilingual (English/Spanish) Benefits and Office Assistant to support their team. This is a dynamic role with responsibilities ranging from greeting visitors to processing benefits applications. This is a contract role with the potential for temp-to-perm. This full-time position will be on-site. Immediate availability to interview and to begin working is needed. 

Responsibilities include (but are not limited to):

• Welcomes visitors by greeting them, in person or on the telephone; answering inquiries and directing visitors
  appropriately
• Maintains a clean and safe reception area by complying with rules and regulations. Maintains continuity by
  documenting and communicating actions and irregularities.
• Receives, sorts and distributes mail.
• Ensures that front office supplies and break room supplies are stocked and keeps inventory.
• Maintains a clean and safe members’ lounge by complying with rules and regulations. Maintains continuity by
  documenting and communicating actions and irregularities.
• Performs clerical duties such as filing, photocopying, faxing, scanning, and coordinating mailings.
• Maintains calendar with events, meetings, fund appointments, and class schedules.
• Knowledge of Health, Pension, Training, and Legal Fund benefits and eligibility rules.
• Knowledge of Training Fund course prerequisites and required certifications as outlined in Training Fund catalog,
  enrolls members accordingly.
• Determine pension eligibility in compliance with plan documents for members.
• Process pension and death benefit applications in a timely and accurate manner.
• Provide assistance to members completing the pension and death benefit application process.
• Perform data entry.
• Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries
  will involve customer inquiries on eligibility, enrollment, benefits and claims, and Pension related issues.
• Special projects as assigned by management

Qualifications:

• Ability to prioritize work and meet deadlines.
• A demonstrated capability to manipulate and use multiple software programs simultaneously including
  Excel, Microsoft Word, Windows and Outlook applications.
• Strong analytical, problem solving and decision-making skills.
• General mathematical skills
• Excellent organizational and prioritizing skills.
• Strong ability to multitask.
• Strong oral and written interpersonal skills.
• Demonstrated customer service orientation.
• Ability to effectively operate in fast-paced work environment.
• Excellent listening skills.