Community Manager

Our client is looking for a contract Community Manager to be responsible for the day-to-day management of the assigned elderly housing development property under the guidance of the Regional Director and Operations Corporation (OC).

Management responsibilities include but are not limited to the daily administrative, financial, reporting, procurement and purchasing, personnel supervision, maintenance operations, resident relations, social activities, and the overall physical condition and financial operation of the property.

The Community Manager is responsible to perform and discharge all duties assigned by
the Regional Director and Operations Corp, deemed necessary to meet the needs of the organization and asset.

Essential Job Duties and Responsibilities
1. Select eligible and qualified residents to comprise a population that is appropriate to
the housing program guidelines, Tenant Selection Plan, household program
requirements, and goals of the Owner, HUD, Lender, Investor and OC.
2. Maintain occupancy goals by having a minimum of five (5) pre-approved and
documented qualified applicants on file that meet all HUD and LIHTC guidelines, the
company’s resident selection criteria, and the applicable set-aside Area Median
Income rule that applies.
3. Maintain all resident file documentation and financial transactions related to the
leasing of the units in a properly organized, documented and secure manner in
accordance with HUD and LIHTC regulations, OC Policies and Procedures, and/or
the Board of Directors of the Owner, HUD, Lender, Investor and OC.
4. Maintain all OC files, financial records, computer data, and personnel records in
accordance with OC Policies and Procedures. Records are maintained in a clean
and organized order that are easily accessible to be retrieved, examined, audited,
etc. by the Owner, HUD, Lender, Investor and OC and any third-party auditors or
lawful representatives of the federal, state and local governments.
5. Assignment of administrative and maintenance staff work schedules/duties to insure
the efficient daily operation of the property. Scheduling of administrative and
maintenance assignments is accomplished by consulting with other supervisory
employees (i.e., Regional Director, Regional Maintenance Director, Maintenance
Supervisor or Assistant Manager).

Other Duties and Responsibilities
6. In conjunction with the Regional Director, Regional Maintenance Director and the
on-site Maintenance Supervisor, develop, implement and oversee all preventative
and routine maintenance programs.
7. In conjunction with the Regional Director, Regional Maintenance Director and the
on-site Maintenance Supervisor, develop and oversee implementation of all repairs,
resident work orders, procurement and oversight of all outside vendors, contractors,
suppliers, and emergency assignments.
8. Develop and implement an emergency evacuation plan for the community in
conjunction with the Building Engineer, Maintenance Supervisor and local/state
fire/emergency management personnel. Provide residents with copy of evacuation
procedures.
9. Develop and implement a Resident Handbook.
10. Complete all OC; LIHTC and HUD required reports, including EIV, in a timely and
accurate manner. Reports include, but are not limited to, HAP requests, Monthly
Manager’s Report, weekly vacancy report, financial/deposit reports, etc.
11. Conduct annual inspections of all units for Decent, Safe and Sanitary Conditions in
accordance with OC, LIHTC and HUD guidelines. Prepare a written report of
inspection and file in resident file.
12. Work with Building Engineer or Maintenance Supervisor to develop and implement
all work orders needed for correction of any problems found during the course of
inspection.
13. Notify Regional Director and insurance company within prescribed OC Policies
and Procedures of any incident involving fire, flood, wind damage, property damage,
personnel injury or life threatening conditions. Where appropriate, notify Worker’s
Comp carrier of any injury to an employee immediately.
14. Inspect all floors, hallways, stairwells, common areas, and grounds on a continual
basis. At least weekly, walk the property with the Building Engineer or Maintenance
Supervisor to identify potential problem areas.
15. Secure bids and prepare complete bid packages for all contract work to forward to
the Regional Director for approval.
16. Review all contracts for submission to Regional Director with recommendations.
17. Become familiar with the knowledge of state/local/federal laws and regulations as
they relate to the management of the property and resident needs (for example,
Tenant Bill of Rights, eviction requirements and 504 accommodations, etc.).
18. Work with Tenant Association/Resident Council to meet residents’ needs and foster
community spirit and harmony.
19. Maintaining the community within the established budget, monitoring budget
variances, and replacement reserve funds.
20. The timely and accurate submission of expense vouchers, financial documents and
bank deposits to OC for proper processing, payment and recording.
21. Advertising for, interviewing and preparing recommendation for hiring of new
employees to forward to Regional Director for approval. Preparation of complete
New Employee Package and personnel file. Other supervisory personnel (Building
Engineer or Maintenance Supervisor) should be involved in the interview process for
maintenance staff.
22. Acting as liaison representing EHDOC and the property to the Owner Corporations
Board of Directors, state/local community and governmental organizations, Tenant
Associations and Resident Councils related to the functions, mission and goals of the
property.
23. Supervise volunteers, senior aides, etc. associated with the operation of the
community.
24. Other duties and responsibilities as directed by OC and Regional Director that
would be deemed necessary to meet the demands of the residents and to effectively
and professionally manage the community.

Requirements

A. Education/Certifications
1. A Bachelor’s Degree in management, business or related field is
preferred. However, an equivalent of five years of community
management experience might be considered as a substitute for a
college degree.
2. Certified Occupancy Specialist Certification.
3. Certified Manager of Housing Certification. CMH may be
completed within the first year of employment.
4. Tax Credit Specialist when applicable to property.
B. A minimum of five (5) years community management experience at an
administrative and supervisory level.
C. Hands-on, working knowledge of TRACS processing, EIV, and HUD submission
requirements.
D. Computer literate capable of using Excel, Windows, e-mail, document processing,
etc.
E. Excellent verbal and written language skills in primary language of property location
(i.e. Spanish in Puerto Rico, English in the continental United States). Bi-lingual is
preferred in many locations.
F. Ability to supervise, motivate and train staff in order to develop a cohesive team at
Community to ensure quality, professional management.
G. General knowledge and experience in management accounting and financial policies
and practices.
H. General knowledge and experience in budget preparation and monitoring.
I. Working knowledge of building maintenance.
J. Ability to produce complete bid packages.
K. Familiar with HUD procedures regarding occupancy, inspections, report submissions,
etc.
L. Understanding and consideration of the type of circumstances associated with
working with the elderly and handicapped.
M. Familiar with 504 requirements.
N. Ability to travel to conferences/training as required.