• Boston, MA
  • This position has been filled

Website therightmatch Contemporaries

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Our client in downtown Boston is looking for a Customer Service Associate to join their team for a contract role. This is an expanding company the role has the potential for transition.  A good phone manner and strong computer skills are necessary.  

Responsibilities include (but are not limited to):

  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers’ accounts.
  • Improves quality service by recommending improved processes.
  • Accomplishes customer service and organization mission by completing related results as needed.

Qualifications:

  • B.A./B.S. in any field.
  • Proficiency in Microsoft Office Suite.
  • Good phone manner and interpersonal skills.
  • 2 plus years of related experience is preferred

 


 

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