Customer Service Coordinator at a Business in Mattapan

Our Business client in Mattapan is looking for a Customer Service Coordinator with excellent attention to detail, strong computer skills, and a positive, can-do, attitude to support the day to day administrative needs of a busy utility company. This is a temporary role with the potential for extension OR a direct hire role for the right person. Immediate availability to interview and begin is needed. Only local candidates considered.

Responsibilities include (but are not limited to):

• Efficiently schedules existing and new customer appointments for service and maintenance
• Answers and triages all inbound customer phone calls across multiple phone lines; communicates real-time information to technicians and customers.
• Retrieves answering service and all other inbound scheduling communications in a timely fashion and responds to all inquiries in the same business day
• Prepares marketing, spreadsheets, letters, reconciliations or other administrative work as requested
• Completes real-time review of the weekly schedule throughout the day; proactively manages the schedule during both busy and slow periods
• Works closely with Service Manager and Administrative Coordinator to provide excellent customer service to our external and internal customers.
• Using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to complete daily tasks and communicate efficiently with the office staff through written correspondence
• Additional administrative duties as needed

Qualifications:

• Proficient in Microsoft Office, especially data entry functions
• Strong attention to detail and commitment to excellence
• Able to communicate well, both verbally and via written correspondence
• A friendly demeanor over the phone with great customer service skills
• Able to learn new tasks and skills quickly
• Prior experience in the trades a plus, but not required