Website therightmatch Contemporaries
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Our University client in Boston is looking for Customer Service Specialist roles for an immediate start at their COVID-19 testing sites. The role will be in person. Specialists will be provided with appropriate protective measures, and will be responsible for customer service-based interactions, though being comfortable in a medical environment is needed. There are two available schedules for the position:
- Sunday-Thursday from 6AM to 2PM
- Tuesday-Saturday from 2PM to 10PM
The ability to professionally and discretely handle sensitive and confidential information is necessary. Immediate availability to interview and to start is needed.
The ideal candidate will:
- Perform opening/closing procedures for test sites and check-in individuals for testing
- Direct individuals through testing sites
- Observe self-collection of test samples (from a safe distance, behind plexi-glass, with appropriate PPE)
- Have strong communications skills with the ability to develop relations, build trust and credibility
- Possess strong problem solving, critical thinking skills and problem resolution skills
- Be an excellent communicator both written and verbally
- Be a quick learner, flexible, a multi-tasker with business results-driven attitude
Qualifications:
- Bachelors Degree (any field)
- Prior experience developing customer relations
- Must be comfortable in medical environment
- Ability to handle confidential information with professionalism and discretion
- Proficient in Microsoft Office Suite (especially Word)
This job posting is brought to you by Contemporaries Inc., one of the best temp agencies in Boston MA. Also available for payrolling employees in Boston and Greater Boston.