Gift Processor at a Nonprofit in Boston

Our Nonprofit client in Boston is looking for a Gift Processor with excellent time management and organizational skills, a customer service mentality, and strong multi-tasking abilities to provide administrative and data entry support regarding donations. This is a contract role. The position is hybrid remote and in person, with one day a week in-office in Downtown Boston required. Must exhibit discretion and professionalism in handling confidential information. Immediate availability to interview and start is needed. 

Responsibilities include (but are not limited to):

• Manage all gift processing and data entry (Salesforce) from a wide variety of contribution sources
• Enter gifts both manually and using bulk entry processes that require data cleaning; lead database maintenance, auditing, and consolidation with finance.
• Interface with finance on payments, receipt notices, and regular revenue reports.
• Provide recurring reports, on status of gift entry, volume of gifts, giving trends, etc.
• Manage all receipt and acknowledgement processes; alert internal stakeholders of incoming gifts based on predetermined criteria
• Adjust acknowledgements appropriately for gift type with consideration for in honor/memorial gifts, special tax circumstances, etc. 
• Ensure all Salesforce entries reflect acknowledgement completion date. 
• Lead on special mass mailings such as annual statement for tax purposes.
• Review daily donor comments on website gifts for special requests; monitor failed payment alerts and respond to donors accordingly to request updated information.
• Monitor inbox and provide timely response to donor inquiries.
• Additional duties as needed.

Qualifications:

• Strong proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Ability to communicate well, verbally, through email, and over the phone with a wide range of internal and external stakeholders
• Excellent proficiency with online document sharing and calendaring
• Ability to learn new tasks, skills, and software applications quickly
• Familiarity with nonprofit fundraising processes and procedures
• Experience with Salesforce nonprofit software (entry, reporting, data management)
• Bachelor’s or Associate’s degree and/or 1-2 years relevant work/life experience preferred