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Our Business client in Weymouth is looking for a motivated, flexible, and enthusiastic Help Desk Technician with strong interpersonal and organizational skills to provide strong customer service and technological support. This is a contract role. This full-time position will be on-site. Immediate availability to interview and to begin working is needed. 

Responsibilities include (but are not limited to):

  • Triage incoming requests via phone and email; determine priority, create and track tickets in Help Desk Software system
  • Perform level 1 and 2 technical support to our customers in person or over the phone
  • Provide technical assistance for all IT related hardware
  • Ensure tickets are updated with detailed technical notes and are resolved correctly
  • Assist with new user training and orientation, asset management, and new and existing customer documentation
  • Setup, image and ship new machines to remote locations; assist with creating and updating knowledge base articles; assist team members with on-site support as needed
  • Assist with shipping, receiving, and inventory ordering as necessary; meet / exceed tickets Service Desk SLA’s and PKI’s
  • Identify and help implement opportunities for improvement; participate in the nights and weekend on call rotation, and assist with user / office moves as necessary
  • Additional duties as needed


  • Excellent communications skills (verbal and written)
  • Ability to interface with all levels of the organization and customers of all types
  • High level of attention to detail and effective time management skills
  • Knowledge of Microsoft Office365, Networking (TCP/IP) and Active Directory (group policies, file/share permissions) and experience with machine imaging
  • A+ certification preferred
  • Knowledge of remote access tools (Splashtop, RDP, or VNC) and desktop hardware
  • 1-2 years’ experience providing customer support over the phone or in person
  • At least 2-5 years’ experience in a Help Desk/End User/desktop support environment; or an Associates Degree in Computer Science; or any combination of college and experience



This job posting is brought to you by Contemporaries Inc., one of the best temp agencies in Boston MA. Also available for payrolling employees in Boston and Greater Boston