Help Desk Technician at a Business in Weymouth

Our Business client in Weymouth is looking for a motivated, flexible, and enthusiastic Help Desk Technician with strong interpersonal and organizational skills to provide strong customer service and technological support. This is a contract role. This full-time position will be on-site. Immediate availability to interview and to begin working is needed. 

Responsibilities include (but are not limited to):

• Triage incoming requests via phone and email; determine priority, create and track tickets in Help Desk Software system
• Perform level 1 and 2 technical support to our customers in person or over the phone
• Provide technical assistance for all IT related hardware
• Ensure tickets are updated with detailed technical notes and are resolved correctly
• Assist with new user training and orientation, asset management, and new and existing customer documentation
• Setup, image and ship new machines to remote locations; assist with creating and updating knowledge base articles; assist team members with on-site support as needed
• Assist with shipping, receiving, and inventory ordering as necessary; meet / exceed tickets Service Desk SLA’s and PKI’s
• Identify and help implement opportunities for improvement; participate in the nights and weekend on call rotation, and assist with user / office moves as necessary
• Additional duties as needed

Qualifications:

• Excellent communications skills (verbal and written)
• Ability to interface with all levels of the organization and customers of all types
• High level of attention to detail and effective time management skills
• Knowledge of Microsoft Office365, Networking (TCP/IP) and Active Directory (group policies, file/share permissions) and experience with machine imaging
• A+ certification preferred
• Knowledge of remote access tools (Splashtop, RDP, or VNC) and desktop hardware
• 1-2 years’ experience providing customer support over the phone or in person
• At least 2-5 years’ experience in a Help Desk/End User/desktop support environment; or an Associates Degree in Computer Science; or any combination of college and experience