Junior Technical Support Assistant for a Business in Boston

A business client in Boston is looking for Junior Technical Support Assistant to join their team. This is a contract role.

Responsibilities include (but are not limited to):

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Required Qualifications:

• AS/B.S. in a related 
• Problem Solving
• LAN Knowledge
• Help Desk Experience
• Verbal/Written Communication
• Customer Service