Salesforce Business Analyst

Our client, a Boston-based University, is in need of a contract Salesforce Business Analyst who will serve as a critical liaison between business stakeholders and the Salesforce development team, translating business requirements into technical solutions within the Salesforce platform.

This role supports multiple organizational units by analyzing business processes, identifying opportunities for improvement, and ensuring Salesforce solutions align with institutional goals and user needs.

It is a full-time hybrid position with 3 days working onsite in Boston, and 2 days working remotely. The position is expected to last approximately 3 months.

Key attributes that would make you a great fit for this position are:

• Salesforce Administrator Certification
• Strong team player mindset
• Proven ability to collaborate effectively with customers and stakeholders
• Self-starter attitude (essential for a short-term role)
• Demonstrated leadership skills

Tools you needed to know and have experience with are:

• Jira
• Servicenow
• Microsoft outlook
• Team’s
• How many years of experience?
• 5 years (BA)
• 2 years (salesforce)

Core Responsibilities

• Gather and document business requirements through stakeholder interviews, workshops, and process analysis, breaking down complex problems to identify root causes
• Create functional specifications, user stories, and acceptance criteria with attention to accuracy and completeness
• Collaborate effectively with cross-functional teams including developers, administrators, and business stakeholders to design solutions leveraging standard Salesforce functionality
• Develop test plans, conduct user acceptance testing, and validate solutions meet business requirements and user needs
• Serve as liaison between business stakeholders and technical teams across multiple organizational units, managing expectations and building strong relationships
• Create training materials and provide end-user support with customer-focused approach during solution implementation
• Participate in Agile ceremonies and support project planning, demonstrating adaptability in fast-paced environment with changing priorities
• Configure declarative Salesforce features, support data migration initiatives, and stay current with Salesforce releases and best practices

Required Qualifications

• Bachelor’s degree in business administration, Information Systems, Computer Science, or related field
• 3+ years of Business Analyst experience, preferably with Salesforce implementations, and 2+ years hands-on Salesforce platform experience
• Strong understanding of Salesforce data model, security model, platform capabilities, and proficiency creating reports and dashboards
• Experience working in Agile/Scrum environments and familiarity with SDLC methodologies
• Proficiency with requirements management tools (Jira, Azure DevOps) and knowledge of data analysis and integration concepts
• Excellent analytical, problem-solving, and communication skills with ability to translate technical concepts for non-technical audiences
• Demonstrated ability to manage multiple priorities, facilitate stakeholder sessions, and work independently or as part of a team
• Strong attention to detail with self-motivated approach to continuous learning

Preferred Qualifications

• Salesforce Administrator Certification (ADM-201)(must)
• Salesforce Business Analyst Certification
• Experience in higher education environment
• Experience with Salesforce Lightning Experience
• Knowledge of Salesforce DevOps and release management processes