Our client, a worldwide provider of life science products, is in need of a Shipping Logistics Support Associate to help with daily shipping/receiving in a small biotech office. It is a full-time position in their Cambridge, MA facility. The ideal candidate will have excellent data entry skills and prior shipping experience. The candidate will be working in a team environment within the Operations area and must be able to plan and prioritize their tasks individually with little supervision in order to meet deadlines.
Duties include (but are not limited to):
- Assisting with daily shipping and receiving, including creating FedEx labels & commercial invoice, packing products into boxes for domestic and international shipments, making product labels & datasheets, and receiving & processing incoming packages.
- Handling inbound calls & emails from customers, including providing tracking updates for orders, following up on outstanding orders, resolving billing issues, and general customer inquiry troubleshooting.
- Performing some administrative tasks, including filing, data entry, scanning & uploading files into database, etc.
The successful candidate should be:
- Knowledgeable and experienced in shipping temperature-sensitive reagents (dry ice, gelpacks, etc).
- Able to work independently with minimum daily guidance once trained.
- detail-oriented and able to learn/perform instructions precisely
- Be a quick learner who can learn new computer skills/data entry quickly & then repeat them with minimal supervision.
- Prior shipping experience in an industrial setting with knowledge of international and
- domestic shipping companies such as Fedex & UPS preferred.